Reggaeoke ("we", "us", "our") operates the website reggaeoke.co.uk. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have under UK data protection law.
1. Who We Are
Reggaeoke is the data controller responsible for the personal data collected through this website and in connection with our products and services. We are a UK sole trader business offering Caribbean karaoke events, private hire services, the Reggaeoke Card Game, and online Sing Out sessions accessed via membership.
2. Information We Collect
We collect personal information when you interact with our website or use our services.
Orders and Purchases
When you place an order through our online shop, we collect information including your name, email address, billing address, delivery address and details relating to your purchase. Payments are processed securely by Stripe. We do not receive or store your full payment card details.
Event Tickets
When you purchase tickets for one of our live events, your booking is processed through Ticket Tailor. This includes information such as your name, email address and payment information required to issue your ticket and manage event entry.
Bookings and Enquiries
If you enquire about or book one of our private hire services, we collect your name, email address, telephone number, event details and any additional information you choose to provide. Enquiries submitted through our website forms are processed using SureForms, and bookings are managed through LatePoint.
Membership and Website Accounts
If you purchase a Sing Out Membership or create an account on our website, we collect your name, email address, account details and information relating to your membership and access to the online Sing Out catalogue.
Marketing
If you choose to subscribe to our mailing list, we collect your name and email address so we can send you news about events, new experiences and special offers. We use Brevo to manage our mailing list and send marketing communications. You can unsubscribe at any time using the link included in every marketing email or by contacting us directly.
Website Usage
We use Microsoft Clarity and Google Analytics (GA4) to help us understand how visitors use our website and improve the user experience. Where required by law, analytics cookies will only be used with your consent. Please see Section 6 of this policy for full details of the cookies we use.
Website Security
To help protect our website against malicious activity and fraud, we use Wordfence. This may process technical information such as IP addresses, browser information and security event logs.
3. How We Use Your Information
We use your personal data to:
Process and fulfil orders, memberships and bookings.
Respond to enquiries and provide customer support.
Provide access to membership services and website accounts.
Send transactional emails relating to your purchases or bookings.
Send marketing communications where you have given your consent.
Maintain the security of our website and help prevent fraud.
Improve our website and user experience.
Comply with legal, accounting and tax obligations.
4. Our Legal Basis for Processing
Under UK data protection law, we process personal data using one or more of the following lawful bases:
Contract — where processing is necessary to fulfil an order, provide a membership, manage a booking or respond to a request before entering into a contract.
Consent — where you have chosen to subscribe to our mailing list or accepted optional analytics cookies.
Legitimate Interests — where processing is necessary to operate and improve our website, protect against fraud, maintain website security or respond to general enquiries, provided this does not override your rights and freedoms.
Legal Obligation — where we are required to retain records for accounting, taxation or other legal compliance purposes.
5. Marketing Communications
We will only send marketing emails if you have chosen to receive them. You can withdraw your consent at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Opting out of marketing communications will not affect service emails relating to an existing order, booking or membership.
6. Cookies and Tracking Technologies (Cookie Policy)
This section forms our Cookie Policy and explains what cookies we use, why, and how you can manage them.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site function properly and let us understand how it is being used.
Necessary Cookies
These cookies are essential for the website to work — for example, keeping items in your basket, keeping you logged into your account, and remembering your cookie consent choice. These cannot be switched off, as the site cannot function properly without them.
Analytics Cookies
We use Microsoft Clarity and Google Analytics (GA4) to understand how visitors use our website, such as which pages are viewed and how people interact with the site. These tools may set cookies that last from the duration of your visit up to around two years, depending on the specific cookie. This data is used only to improve our website and is not used to personally identify you or to serve you advertising. These cookies only load if you accept them via our cookie banner.
No Advertising Cookies
We do not currently use advertising or retargeting cookies such as Facebook Pixel or Google Ads. If this changes in future, we will update this policy and our cookie banner accordingly.
Managing Your Cookie Preferences
When you first visit our website, you can choose to Accept All, Reject All, or Customise which cookies you allow via our cookie banner. You can change your preferences at any time by clearing your browser cookies and revisiting the site. You can also control cookies through your browser settings, though disabling necessary cookies may affect how parts of the site work.
7. Third Party Service Providers
We work with trusted third party providers to deliver our services. Depending on how you use our website, your information may be shared with:
Stripe — payment processing.
WooCommerce — online shop and order management.
Ticket Tailor — event ticket sales.
LatePoint — booking and scheduling.
SureForms — website enquiry forms.
Brevo — email marketing communications.
Google Workspace — business email services.
Google Analytics (GA4) — website analytics.
Fluent SMTP — delivery of website emails.
Wordfence — website security.
Microsoft Clarity — website analytics and session recording.
These providers process personal data on our behalf where necessary to provide their services and in accordance with applicable data protection laws.
8. International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are used in accordance with UK data protection law to protect your personal information.
9. Data Retention
We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy or to comply with legal obligations. For example:
Order and financial records are retained as required by UK tax and accounting laws.
Marketing records are retained until you withdraw your consent.
Enquiries may be retained for a reasonable period to manage customer service and business records.
Membership information is retained while your account remains active and for a reasonable period afterwards where required for legal or administrative purposes.
10. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data.
Request correction of inaccurate information.
Request deletion of your personal data where applicable.
Restrict or object to certain processing.
Withdraw consent where processing relies on your consent.
Request a copy of your personal data in a portable format.
To exercise any of these rights, please contact us at info@reggaeoke.co.uk.
You also have the right to make a complaint to the Information Commissioner's Office (ico.org.uk) if you believe your personal data has not been handled correctly.
11. Data Security
We use appropriate technical and organisational measures to help protect your personal data. These include secure payment processing, website security monitoring and access controls. While we take reasonable steps to protect your information, no method of transmitting data over the internet can be guaranteed to be completely secure.
12. Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
13. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our services or legal obligations. Any updates will be published on this page together with the revised "Last updated" date.
14. Contact Us
If you have any questions about this Privacy & Cookie Policy or how we process your personal data, please contact us:
Email: info@reggaeoke.co.uk